To protect your consumer rights, we are committed to providing fair and transparent after-sales service. Please carefully read the following terms before applying for a refund or return.
I. Return Application Period
Customers may submit a return or refund request within 7 days of receiving the merchandise; specific timeframes are subject to local laws, regulations, and website policies.
II. Eligible Situations for Returns or Refunds
Returns or refunds may be requested for items that meet the following conditions:
The item has quality issues or manufacturing defects;
The item received does not match the order details;
The item was damaged during transit;
The item remains unworn, unwashed, and unaltered, suitable for resale;
The item’s hangtags, labels, packaging, accessories, and complimentary gifts are intact.
III. Ineligible Situations for Returns or Refunds
Returns or refunds are generally not supported in the following cases:
The item has been worn, washed, altered, or damaged by the user;
Hangtags, packaging, or accessories are missing;
The request is made beyond the specified return period;
Customized items or items made to specific custom sizes;
Clearance items or items explicitly marked as “non-returnable/non-exchangeable” on the product page;
Staining, wear, or damage caused by personal use.
IV. Refund Processing Procedure
The user submits a refund request via website customer service or the order page;
Customer service reviews the request and confirms eligibility for return;
The user ships the item back to the designated address;
Upon receipt and inspection of the returned item, the refund will be processed within 5–10 business days;
The refund will be issued via the original payment method; the actual time of receipt depends on the processing time of the bank or payment institution.
V. Shipping Cost Responsibility
For returns due to product quality issues, incorrect items shipped, or damage during transit, the return shipping cost is covered by this website;
For returns due to unsuitable size, changes in personal preference, or other non-quality-related reasons, the return shipping cost is borne by the customer;
If the order qualified for free shipping, actual shipping costs incurred may be deducted from the refund amount.
VI. Billing Information
All products sold on this website operate on a one-time purchase and payment model; there are no subscription services, automatic renewals, or recurring charges involved. VII. Return Address
Please do not return items without prior confirmation. Once your return has been approved by customer service, please ship the items to the following address:
Company: Pristine Pinch Style Ltd
Address: 3103 Eagles Nest Drive, Chico, CA 95926
Phone: 530-730-8635
Email: support@pristinepinchstyle.com
We are not liable for any loss, refusal of delivery, or inability to process returns that are sent back without prior confirmation from customer service.
VIII. Contact Us
If you have any questions regarding refunds, returns, or after-sales service, please contact us via the website’s customer service or our official contact channels. We will assist you in resolving the issue as soon as possible.